Shipping and Returns
Effective Date: April 1 2026
Shipping
Processing Time
Orders are typically processed within 2–5 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order ships.
Domestic Shipping (United States)
We ship via USPS / UPS. Shipping rates are calculated at checkout based on weight and location.
International Shipping
We ship to select countries. International customers are responsible for any customs fees, duties, or taxes imposed by their country.
Lost or Stolen Packages
We are not responsible for lost or stolen packages after delivery confirmation. Please ensure your shipping address is correct.
Returns & Exchanges
Return Window
We accept returns within 14 days of delivery. Items must be unused, unwashed, and in original packaging.
Non-Returnable Items
Stickers and other accessories
Items marked "final sale"
Gift cards
How to Start a Return
Email us at contact@jeffzang.com with your order number and reason for return. We will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective or we made an error.
Refunds
Once we receive and inspect your return, we will process a refund to your original payment method within 7–10 business days. Original shipping fees are non-refundable.
Exchanges
If you need a different size, please return the original item and place a new order for the correct size.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery at [Insert Email] with your order number and photos of the issue. We will make it right.
Contact
For any shipping or return questions, email us at contact@jeffzang.com